Shipping Policy

Neo Online Store

Last Updated: January 16, 2026

Thank you for shopping at neoonlinestore.in. We are committed to delivering your order safely and on time.

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1. Shipping Locations

We currently ship across India.
International shipping is not available at this time.

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2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

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3. Shipping Methods & Delivery Time

Delivery timelines may vary based on your location and courier partner.

Delivery timelines are estimates and may vary due to courier delays, weather, or regional restrictions.

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4. Shipping Charges

Shipping charges are calculated at checkout based on:

• Product weight

• Delivery location

• Shipping method selected

Any promotional free shipping offers will be clearly mentioned on the website.

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5. Order Tracking

Once your order is shipped, you will receive:

• Tracking link via email and/or SMS

• Courier partner details

You can track your order directly from the link provided.

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6. Delivery Attempt Policy

Our courier partners will make up to 3 delivery attempts.
If delivery fails due to incorrect address or unavailability, the order may be returned to origin.

Re-shipping charges may apply in such cases.

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7. Damaged or Missing Packages

If your package arrives damaged or is missing:

• Report within 48 hours of delivery

• Share photos/videos of the package and product

• Our team will investigate and resolve the issue

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8. Incorrect Address

Please ensure your shipping address is accurate.
Neo Online Store is not responsible for delays or loss due to incorrect addresses provided by the customer.

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9. Shipping Restrictions

Some electronic items may have shipping restrictions to certain pin codes due to courier limitations.

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10. Contact Information

For any shipping-related queries:

Email: neoonlinestore1@gmail.com
Website: https://neoonlinestore.in