Return & Refund Policy

neoonlinestore.in

At neoonlinestore.in, customer satisfaction is our priority. We follow industry-standard return and refund practices for ecommerce businesses in India.

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1. Return Policy

We offer a 7-day return window from the date of delivery.

You can request a return if:

• You received a damaged product

• You received a defective product

• You received an incorrect product

• The product is unused, unopened, and in original packaging

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2. Return Eligibility Conditions

To be eligible for a return:

• Product must be unused and in original condition

• Original packaging, invoice, and accessories must be included

• Return request must be raised within 7 days of delivery

• Damaged or defective items must be reported within 48 hours of delivery

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3. Non-Returnable Items

The following items are non-returnable as per industry standards:

• Opened or used printer cartridges & consumables

• Clearance / sale products

• Customized or special-order products

• Gift cards

• Items damaged due to misuse

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4. Replacement Policy

Free replacement is provided if:

• The product is damaged on arrival

• The product is defective

• Wrong item delivered

Replacement is subject to stock availability.

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5. Refund Policy

Refunds are processed after inspection of the returned product.

• Refund is issued to the original payment method

• Refund processing time: 5–10 business days

• Shipping charges are non-refundable (unless wrong/damaged product)

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6. Cancellation Policy

• Orders can be cancelled before dispatch

• Once shipped, cancellation is not allowed

• If cancelled before shipping, full refund will be issued

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7. How to Raise a Return Request

To request a return or replacement:

Email: neoonlinestore1@gmail.com
Include:

• Order ID

• Reason for return

• Product images/videos (if damaged or defective)

Our support team will guide you through the return process.

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8. Refund Timeline by Payment Mode